We needed an electric stacker to handle pallet lifting in our small warehouse, and since local options were overpriced, I decided to try Alibaba.com—never thought it’d turn out so smooth. Let me share the real deal. First, picking the right model was tricky. I’m not a pro, so I asked the supplier tons of basic questions: “Can it lift 1.5 tons to 3 meters?” “How long does the battery last per charge?” Instead of generic replies, they sent a short video of the stacker working with similar pallets, plus a simple spec sheet tailored to our warehouse space. That made me feel they weren’t just selling—they cared if it fit our needs.

This was my factory’s first time buying heavy equipment like an electric forklift cross-border on Alibaba.com, and the whole process—from initial inquiries to using the forklift—was way smoother than I feared. I have to share this real experience. At first, I worried a lot. Electric forklifts need to be reliable for load capacity, battery life, and after-sales support, and I couldn’t see the product in person. But the supplier was super patient. When I asked details like “Can a 3-ton forklift handle our workshop slope?” or “How long can it run on a full charge?”, they sent videos of real tests, shared feedback from other clients in my industry, and even suggested a better mast height based on our shelf height. They didn’t just sell; they helped solve our actual needs.